Sadly, my family booked a reservation for today at Buffalo KOA. We generally only stay at KOA’s as we have found them reliable. We are worn out traveling with my parents, in their 70’s, and my two little ones 9 & 11 from Oklahoma.
We went to check in and the lady, who was checking us in, said our reservation was for tomorrow night. My dad went to the RV to retrieve the confirmation and it showed reservations for tonight. The lady who was helping us pulled in the owner for help regarding this issue. The owner NEVER once apologized. She said they did not have the appropriate opening tonight for our needs and honestly made us feel like we did something wrong, making statements that we must have called and changed the reservations, which we did not. We booked this in May. The lady originally helping us, not the owner, was actually really sweet and called and got us an appropriate spot at a location down the street, which wound up being $40 cheaper. This sweet lady was the only one working at this KOA who apologized. The owner even made the statement, which honestly went all over me, that “she hopes we don’t hold it against her and she won’t hold it against us.” I thought it was extremely unprofessional and rude and we will NOT be encouraging friends who RV to stay here and certainly will never stay at this location again.
I very rarely post negative reviews but the way this lady spoke to my dad and to me was frankly unacceptable.
