Big Oaks Family Campground – Rehoboth Beach, DE
(1 visitors have rated this campground.)
Loading ...By nature I am a forgiving person. In addition, since I come from a family of small business owners, I am reluctant to leave negative feedback about a small, family-owned business. However, my family?s experience a Big Oaks Family Campground in Rehoboth Beach, Delaware, was so unpleasant, that I feel a strong need to do what I can to save others from a similarly unpleasant experience.I will begin with the facilities. While I am sure that there are some very nice campsites and cabins at this park, ours was definitely not one of them. Our accommodations were rather expensive by campground standards ($80.00 per night for a small cabin). Behind the cabin was a large swamp. As you can imagine, this created a fertile breeding ground for mosquitoes, flies and other insects. Adjacent to our cabin was a small bathhouse with ONE toilet and ONE shower. THIS BATHHOUSE WAS SHARED BY 12 CABINS AND 4 TENT SITES. The only other bath/toilet facilities in the park were located approximately 300-400 YARDS AWAY from our cabin. Because campers were frustrated with the long lines of people waiting to use the toilet and the unsanitary conditions that result when 16 families share one toilet, they often resorted to relieving themselves in the swampy woods behind our cabin. This resulted in a persistent urine smell. Had we known in advance about these arrangements, we would never have come to this park. Unfortunately, we were not informed until after we paid, in cash (no credit cards are accepted), for 7 nights lodging. To top it all off, the park has a NO REFUND policy that prevented us from leaving to find better accommodations (we simply could not afford to walk away from $500).
Nonetheless, I am a hearty soul who expects to live in rustic conditions when I stay in campgrounds. In fact, if I had been treated with courtesy and respect, I would have accepted the conditions at Big Oaks and you would not be reading this negative review. Unfortunately, the ownership and staff of the park were neither courteous nor respectful. We found many of their comments and actions to be demeaning. When we complained about one particularly demeaning incident and the condition of the bathhouse, they informed us that we should be grateful that a bathhouse was provided at all and that they did need our business (they are proud to point out that there is considerable demand for their cabins and campsites). Our only recourse if we were not happy with the conditions in the park was to leave (without a dime of our money of course). I am 47 years old and have stayed in travel parks, campgrounds, and inexpensive hotels on family vacations since I was a child. In all of my years I never encountered such arrogant and inhospitable treatment of paying customers.
My strongest and most emphatic recommendation is that you plan to stay in one of the other find travel parks or campgrounds in the Rehoboth Beach area. However, if you must stay at Big Oaks, you should make sure that your site or cabin is satisfactory before you give them any of your money. In addition, you should not expect them to be grateful for your business.
Happy camping to all of you!
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Comments
After reading the comments posted by the angry gentleman, I felt it
important to post a note about our experiences at Big Oaks. We recently
camped with our 20\’ Sunline at Big Oaks and had a great experience! As
newbies with this rig (and two women), we often have trouble leveling from
side to side. This trip, the owner went so far as to aid us in backing into
our level spot. The entire family and staff were very nice and run a clean
and friendly campground. We are planning a return trip in a few weeks. I
don\’t know where that other guy was camping, but believe me when I tell
you, Big Oaks Family Campground is the place to stay if you want to be
near the beach, but also in the woods. Those who aren\’t into traffic should
also consider taking the bus. For $2.10 you can ride all day and avoid the
headaches (Tickets are sold in the campground office). Or, those who
enjoy biking can make their way into the downtown Rehoboth Beach area
from the campground via a beautiful trail system. The only complaint is
that the trail doesn\’t allow you to go to Cape Henlopen State Park in
Lewes! They have alot of great trails in the park. Anyway, we look forward
to a return trip to Big Oaks in a few weeks and think that it beats the other
camping options at the beach by a landslide!!!
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Thank you for an honest review. Often people are reluctant to give a negative account. I will not be staying at this campground on my trip to Delaware next week.